Last updated: 24 April 2026

Recover & Rescue respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your information when you visit our website, contact us, request a quote, use our WhatsApp chat, or use any of our services.

1. Who We Are

Recover & Rescue is a removals, transport and logistics service provider operating in the United Kingdom.

Business name: Recover & Rescue
Email: info@recoverandrescue.com
Phone: +447762540380
Business address: Lombard Business Park, G18, 8 Lombard Road, London, Wimbledon, England, SW19 3TZ

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

2. What Personal Data We Collect

We may collect, use, store and transfer the following types of personal data:

Information you give us directly

• Full name
• Phone number
• Email address
• Pickup address
• Delivery address
• Postcode
• Details about your enquiry, move, transport request or clearance job
• Any information you include in our contact form, quote form, WhatsApp messages, emails or phone calls

Information collected automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Time spent on pages
• Referral source
• Clicks, page interactions and website behaviour

This information may be collected through cookies, Google Analytics, Meta Pixel and similar technologies.

3. How We Collect Your Data

We collect your data when:

• You fill in a contact form
• You request a quote
• You contact us by email or phone
• You message us through WhatsApp chat
• You browse our website
• You interact with our adverts on platforms such as Facebook or Instagram
• You accept cookies through our website banner

4. How We Use Your Personal Data

We use your personal data to:

• Respond to enquiries
• Provide quotes
• Arrange and deliver our removals, transport, delivery or clearance services
• Communicate with you about your enquiry or booking
• Manage customer service and support
• Improve our website, services and user experience
• Monitor website performance and marketing effectiveness
• Prevent fraud, abuse or misuse of our website
• Comply with legal, tax and regulatory obligations

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to provide a quote, arrange a booking, or deliver a service you have requested.

Legitimate interests

Where processing is necessary for the legitimate interests of running and improving our business, including:

• responding to enquiries
• improving our website
• understanding how users interact with the site
• measuring the effectiveness of our advertising

We make sure our legitimate interests do not override your rights and freedoms.

Consent

Where required, we rely on your consent, particularly for:

• non-essential cookies
• analytics cookies
• advertising and tracking cookies
• marketing communications where applicable

You can withdraw your consent at any time.

Legal obligation

Where we need to keep records or process data to comply with legal or regulatory requirements.

6. Contact Forms and Quote Forms

When you complete a contact form or request a quote through our website, we collect the information you provide in order to:

• respond to your enquiry
• provide a quote
• assess your service needs
• follow up about your request

We ask that you only provide information that is relevant to your enquiry.

7. WhatsApp Chat

Our website may offer a WhatsApp chat option to make it easier for you to contact us.

If you choose to contact us through WhatsApp:

• your phone number and any information you send will be processed by us
• your data may also be processed by WhatsApp in accordance with its own privacy policy
• we only use the information you provide to respond to your enquiry or discuss our services

Please avoid sending sensitive personal information through WhatsApp unless necessary.

8. Google Analytics

We use Google Analytics to help us understand how visitors use our website.

Google Analytics may collect information such as:

• pages visited
• time spent on the site
• device and browser information
• approximate location
• how users found the website

This helps us improve website performance, usability and content.

Google Analytics uses cookies and similar technologies. We only use these non-essential analytics cookies where required by law and where you have given consent through our cookie banner.

9. Meta Pixel

We use Meta Pixel to measure the effectiveness of our advertising and better understand how users interact with our website after viewing or clicking ads on Facebook and Instagram.

Meta Pixel may collect information such as:

• pages viewed
• actions taken on the website
• browser information
• device information
• advertising interactions

This helps us improve our advertising campaigns and deliver more relevant marketing.

Meta Pixel relies on cookies and similar technologies. Where required, these are only activated after you have given consent.

10. Marketing Communications

We may contact you in relation to your enquiry or quote request where it is relevant to the services you asked about.

We will not send you unsolicited marketing emails or messages where consent is required unless you have agreed to receive them.

You can ask us to stop marketing communications at any time by contacting us at info@recoverandrescue.com.

11. Sharing Your Personal Data

We do not sell your personal data.

We may share your personal data with trusted third parties where necessary to operate our business and website, including:

• website hosting providers
• website developers or IT support providers
• form processing tools
• Google Analytics
• Meta / Facebook advertising services
• WhatsApp / Meta communication tools
• professional advisers such as accountants, legal advisers or insurers
• regulatory, legal or law enforcement bodies where required

We only share the minimum information necessary and expect third parties to process your data securely and lawfully.

12. International Data Transfers

Some of the third-party services we use, such as Google, Meta and WhatsApp, may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take reasonable steps to ensure appropriate safeguards are in place in line with UK data protection law.

13. How Long We Keep Your Data

We keep your personal data only for as long as necessary for the purposes for which it was collected, including:

• responding to your enquiry
• providing services
• maintaining business records
• meeting legal, accounting or tax obligations

Enquiry data that does not lead to a booking will not be kept longer than necessary.

14. Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, disclosure or alteration.

However, no website or online transmission is completely secure, and we cannot guarantee absolute security.

15. Your Rights Under UK GDPR

You have the right to:

• request access to your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing
• object to processing
• request transfer of your data where applicable
• withdraw consent at any time where consent is the basis for processing
• complain to the Information Commissioner’s Office (ICO)

To exercise any of your rights, contact us at info@recoverandrescue.com.

If you are unhappy with how we handle your personal data, you can complain to the Information Commissioner’s Office (ICO) in the UK.

16. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party websites. Please review their privacy policies separately.

17. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal data from children.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

19. Contact Us

If you have any questions about this Privacy Policy or how we process your personal data, please contact:

Recover & Rescue
Email: info@recoverandrescue.com
Phone: +447762540380