Last updated: 24 April 2026 

These Terms and Conditions govern your use of the Recover & Rescue website and any enquiries or service requests made through it.

By using this website, submitting a contact form, requesting a quote, or contacting us through the website or WhatsApp, you agree to these Terms and Conditions. If you do not agree, please do not use this website.

1. About Us

Recover & Rescue is a removals, transport and logistics service provider operating in the United Kingdom.

Business name: Recover & Rescue
Email: info@recoverandrescue.com
Phone: +447762540380
Business address: Lombard Business Park, G18, 8 Lombard Road, London, Wimbledon, England, SW19 3TZ

2. Use of This Website

You agree to use this website only for lawful purposes.

You must not:

• use this website in any way that breaches any applicable law or regulation
• attempt to gain unauthorised access to the website or its systems
• use the website to transmit spam, malicious code or harmful material
• misuse the contact forms, quote forms or WhatsApp chat
• copy, reproduce or exploit website content for commercial purposes without our written permission

We may suspend, restrict or terminate access to the website if we believe it is being misused.

3. Website Content

We make reasonable efforts to ensure that the information on this website is accurate and up to date. However, the content on this website is provided for general information only and should not be relied on as professional, legal or financial advice.

We may update, change or remove website content at any time without notice.

4. Quotes and Enquiries

Any quote requested through our website, contact form, email, phone or WhatsApp is provided for information purposes only and does not create a binding contract unless and until it is accepted by us.

Quotes may be based on the information you provide. If the details of the job change, including collection location, delivery location, size of move, number of items, access conditions, timing, or special handling requirements, we may revise the quote accordingly.

Unless otherwise stated, quotes are valid for 3 days from the date issued.

Submitting an enquiry or quote request does not guarantee availability of our services.

5. Bookings and Service Agreement

A booking is only confirmed when we expressly accept it.

Additional terms may apply to confirmed bookings, removals, transport jobs, clearances or other services. Where this happens, those service-specific terms will apply in addition to these website Terms and Conditions.

You are responsible for ensuring that the information you provide to us is accurate, complete and not misleading.

6. Pricing and Payment

Any prices shown on the website are for general guidance only unless we clearly state otherwise. Final pricing may depend on the nature of the service, location, access, timing, volume, labour requirements and any additional services requested. UK consumer law requires key pricing and contract information to be given clearly before an order is placed.

We reserve the right to amend prices at any time before a booking is confirmed.

Payment terms for confirmed services will be agreed separately.

7. Customer Responsibilities

If you book a service with us, you agree to:

• provide accurate information about the job
• ensure suitable access to collection and delivery locations
• inform us in advance of any heavy, fragile, valuable or unusual items
• ensure that any items transported or collected are lawful and safe to handle
• not include prohibited, dangerous or illegal items

We may refuse to move, transport or handle any item that we reasonably believe is unsafe, unlawful or unsuitable.

8. Cancellations and Changes

If you need to cancel or change a booking, please contact us as soon as possible.

Cancellation or rescheduling fees may apply where reasonable and where they have been clearly communicated to you in advance.

Nothing in these Terms and Conditions affects any rights you may have under applicable consumer law.

9. Liability

We do not exclude or limit liability where it would be unlawful to do so. In particular, nothing in these Terms excludes liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence, and your statutory rights are not affected. Terms used with consumers must be fair and cannot remove core legal protections.

To the fullest extent permitted by law:

• we are not liable for indirect or consequential loss
• we are not liable for losses arising from your misuse of this website
• we are not liable for delays or failures caused by events outside our reasonable control
• we are not liable for loss caused by inaccurate or incomplete information provided by you

Any liability relating to a confirmed service may also be subject to any separate service-specific terms agreed with you.

10. Website Availability

We do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

We may suspend, withdraw or restrict access to all or any part of the website for business or technical reasons.

11. Intellectual Property

All content on this website, including text, branding, logos, graphics, layout and design, is owned by or licensed to Recover & Rescue unless otherwise stated.

You may view and print website content for your personal, non-commercial use only. You must not reproduce, republish, distribute or exploit any content without our prior written permission.

12. Links to Third-Party Websites

This website may contain links to third-party websites for convenience or information only.

We do not control and are not responsible for the content, security, availability or privacy practices of third-party websites. Accessing those websites is at your own risk.

13. Privacy and Cookies

Your use of this website is also subject to our Privacy Policy and Cookie Policy.

Where we use non-essential cookies, such as analytics or advertising cookies, UK rules require that users are told what they do and, in most cases, that consent is obtained first.

14. Acceptable Communications

If you contact us through the website, email, phone or WhatsApp, you agree not to send unlawful, abusive, threatening, defamatory, misleading or harmful content.

We reserve the right to stop responding to communications that are abusive, fraudulent or inappropriate.

15. Changes to These Terms

We may update these Terms and Conditions from time to time. Any changes will be posted on this page with a revised “Last updated” date.

By continuing to use the website after any changes are posted, you accept the updated Terms and Conditions.

16. Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

17. Contact Us

If you have any questions about these Terms and Conditions, please contact:

Recover & Rescue
Email: info@recoverandrescue.com
Phone:+447762540380
Address: Lombard Business Park, G18, 8 Lombard Road, London, Wimbledon, England, SW19 3TZ